FAQs

What products do you sell?

We sell high-quality cosmetics including skincare, makeup, perfumes, beauty tools, and personal care items.

Are your products original?

Yes, all our products are 100% authentic and sourced from trusted suppliers.

How can I place an order?

You can order through our Facebook page, WhatsApp, or by messaging us directly.

How long does delivery take?

Delivery usually takes 2–5 days, depending on your location and courier service.

Do you offer cash on delivery (COD)?

Yes, we offer cash on delivery in most areas.

What is your return policy?

We accept returns only for damaged, wrong, or defective items. Products must be unused and reported within 24–48 hours of delivery.

How can I track my order?

We provide a tracking number or update you directly through messenger/WhatsApp.

Do you have any discounts or offers?

Yes! Follow our page to stay updated on promotions and deals.

How can I contact customer support?

You can message us anytime on Facebook or WhatsApp at +8801628077082

Do you deliver outside the city?

Yes, we offer nationwide delivery through courier services.

Do you offer wholesale prices?

Yes, wholesale pricing is available for selected items.

Can I cancel my order?

You can cancel before the order is shipped. After shipping, cancellation is not possible.

What payment methods do you accept?

Cash on Delivery (COD), bKash, Nagad, and other available options.

Do you restock sold-out items?

Yes, we restock regularly. Message us to be notified.

Do you provide product recommendations?

Yes! Share your skin type or concern and we’ll suggest the best products.

Are your skincare products suitable for sensitive skin?

Many are suitable, but please check ingredients or ask us before buying.

Do you offer gift packaging?

Yes, gift wrapping is available upon request.

Can I change my delivery address after ordering?

Yes, if the order has not been shipped yet.

What should I do if I receive a damaged product?

Take a clear photo/video and report it within 24–48 hours for a replacement.

Do you have a physical store?

If applicable, add your shop address.
If not, say: “We currently operate online only.”

How can I check product availability?

Message us the product name and we will confirm stock instantly.

Do you sell imported products?

Yes, we offer a wide range of imported cosmetic brands.

Are there delivery charges?

Yes, delivery fees depend on your location and the courier service.

Do you offer loyalty or membership discounts?

We may offer special discounts for regular customers during promotions.

Do you protect customer information?

Yes, your information is safe with us and handled as per our Privacy Policy.